Shipping policy

SHIPPING POLICY

Last updated: August 7, 2026

Thank you for shopping with RUGOMCUB. This Shipping Policy explains how we process and deliver orders placed through rugomcub.com.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

During holidays, promotional events, product launches, or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

2. SHIPPING DESTINATIONS

We ship to the countries and regions available for selection at checkout. Available destinations may change depending on product restrictions, carrier availability, or local regulations.

If your country or region is not available at checkout, we are currently unable to ship your order to that destination.

3. SHIPPING COSTS

Shipping charges, available delivery methods, and any applicable shipping promotions will be displayed at checkout before you complete your purchase.

Shipping charges are calculated based on factors including the delivery destination, package weight, product type, and selected shipping method.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after your order has been dispatched:

United States and Canada: 5–12 business days
United Kingdom and Europe: 5–15 business days
Asia-Pacific: 5–12 business days
Other supported destinations: 7–20 business days

These timeframes are estimates and are not guaranteed delivery dates. Customs inspections, severe weather, public holidays, carrier disruptions, remote-area delivery, and other circumstances outside our reasonable control may cause delays.

Your statutory rights concerning delayed or undelivered orders are not affected.

5. ORDER TRACKING

When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link after your order has been dispatched.

Tracking information may take up to 72 hours to become active after the shipping confirmation is sent.

Some orders may be delivered in separate packages. If this happens, you may receive more than one tracking number, and the packages may arrive on different dates.

6. ADDRESS ACCURACY AND CHANGES

Please review your shipping address carefully before placing your order.

If you need to change or correct an address, contact us as soon as possible at support@rugomcub.com. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

We are not responsible for delays or failed deliveries caused by incomplete or incorrect information supplied by the customer. Additional shipping charges may apply if an order must be resent because of an incorrect address, except where prohibited by applicable law.

7. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to import duties, taxes, customs processing charges, or other fees imposed by the destination country.

Where duties and taxes are not expressly stated as included at checkout, they may be collected by the local customs authority or delivery carrier. These charges are determined by local authorities and are not controlled by RUGOMCUB.

Customers are responsible for providing any information reasonably required for customs clearance. Refusal to pay applicable import charges may result in the package being returned or abandoned. Any refund will be handled in accordance with our Refund Policy and applicable law.

8. DELAYED, LOST, OR UNDELIVERED PACKAGES

If your tracking information has not updated for more than 7 business days, or your order has not arrived within 10 business days after the estimated delivery period, please contact support@rugomcub.com with your order number.

We will investigate the shipment with the carrier and, where appropriate, arrange a replacement or refund in accordance with applicable law.

RUGOMCUB remains responsible for the order until it is delivered to you or a person designated by you, except where you independently select and arrange a carrier that was not offered by us.

9. DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at support@rugomcub.com.

Please include:

• Your order number
• A description of the issue
• Photographs of the product and packaging, where reasonably possible

We will review the matter and provide an appropriate solution. Failure to provide photographs does not limit any rights that cannot legally be excluded.

10. DELIVERY RESTRICTIONS

We may be unable to deliver certain products to PO boxes, military addresses, parcel-forwarding services, or remote locations. Restrictions, where applicable, will be shown at checkout or communicated before dispatch.

We reserve the right to cancel and refund orders that cannot legally or practically be shipped to the address provided.

11. CONTACT US

For questions about shipping or delivery, contact:

RUGOMCUB
Email: support@rugomcub.com
Website: https://rugomcub.com